MacHouse

Last updated: May 14, 2008

1. I have registered but cannot watch any of the VTCs.
2. Some of the software titles are free, but how come the VTCs for them are't free?
3. How do I obtain a blog account?
4. Could you make more VTCs available for free?
5. How can I obtain a member's account?
6. I don't have a PayPal account.  Do you accept other forms of payment like credit cards?
7. Is the blog account free?
8. How do I post a comment?
9. What will I need a blog account for?
10. What will I need a member's account for?
11. Which VTC is free and which is not?
12. I have made a donation but can't log in to watch any of the VTCs.
13. Some of the blog articles say 'Click on the button to download a torrent.'  What exactly is it?
14. After obtaining a blog account, I started receiving spam e-mail messages.  Are you selling e-mail addresses?
15. My IP address seems to be blocked. How could I get it unblocked?
16. I think this site is full of deception.  Where can I file my complaint?
17. If my question is not listed here, can I contact you and how?
18. I don't like the way this site is run and things are handled.  Can I make suggestions?
19. What are you guys working on now?
20. I have made a donation. Will I get a reply about one of the VTCs if I post a question?
21. Are you going to upload more of your VTCs at YouTube?
22. It says, "Click on the screenshot below to play this VTC."  But nothing happens when I click on the screen.
23. Could you put an andio commentary in video tutorials?
24. It will be nice if you host forums for video compression questions
25. I've sent a contact form.  Why don't you answer it?
26. How come you are not accepting membership applications?
27. Some of your movies posted at YouTube are private.   How can I watch them?
28. Hey, I can make better video tutorials than you do.
29. When are you going to re-open the downloading slot for freeloaders?
30. "This is stupid. Don't require a login to watch your video when it simply says..."
31. Posting comments?  I don't know what to write.
32. How annoying. I found exactly the type of tutorial I wanted on your site. To view the article I have to sign up, then ...  It's not like you have to physically fit everyone into a room or anything, this is the Internet!
33. I cannot watch the video.  If I click on the play button, I get a question mark inside the QuickTime logo.
34. Why are membership fees so expensive now?
35. How can I post articles of my own?
36. Can I upload my video tutorials?
37. Can I use an alias with a fake e-mail address in posting a comment at your blog?
38. What do you mean by 'freeloaders'?
39. I cannot download free web themes, icons or view free video tutorials.  Why?
40. I cannot save a QuickTime video along with a specific video tutorial on my hard disk drive.
41. I cannot register a blog account.
42. Could you make more Adobe After Effects/Apple Motion video tutorials?
43. I can't log in my blog account.  Why?
44. I don't find free video tutorials at MacHouse Forums.
45. There's nobody there at MacHouse Chat.
46. How come you guys have such a bad attitude?
47. "could you tell me how i could become a well behaved member ? and belive me, moment any other source provide a tutorials on MPEG SreamClip i will go away for good"
48. You guys are intentionally blocking access to video tutorials so that you can make more impressions for ads, aren't you?
49. I was able to watch a tutorial video in the past several days. Now, I can't.
50. Do you have sample video tutorials that I can watch before I sign up for an annual membership?
51. Right after arriving at your website, I was redirected without my will to a malware scan site.  Are you part of this?
52. "Its not right I can go on youtube and see them but if I come directly here I cant"
53. "I cant believe you tell us not to send stuff if we are not paying you"
    

1. I have registered but cannot watch any of the VTCs.
   
   Watching some of the VTCs require a member's account.  What you have registered for is perhaps a blog account or forums account.  Getting a blog or forums account won't make you a member.
   
   
   
2. Some of the software titles are free, but how come the VTCs for them are't free?
   
   Making one video tutorial costs resources such as labor, time and software applications, storage.  If you are not satisfied with this response, then you should perhaps do some research, make hundreds of video tutorials and offer them for free on the Internet.
   
   Our video tutorials were all free to anybody when we first started out.  But freeloaders who have time to download videos but have no time to waste in exchanging information broke our free spirit of sharing resources on the Internet.  Instead of talking about getting something for free, tell us how you can contribute to the development of our websites instead.
   
   
   
3. How do I obtain a blog account?
   
   Just click on 'Register' on the side bar and follow instructions.
   
   
   
   
   
4. Could you make more VTCs available for free?
   
   We will only if non-members start posting comments and participating in surveys.
   
   
   
5. How can I obtain a member's account?
   
   Please read 'Membership' under 'For Guests & Members' on the side bar.  Please note that we don't always accept membership applications as we don't necessarily want donations.  When the door is closed, it really is closed, and there is no backdoor.
   
   
   
6. I don't have a PayPal account.  Do you accept other forms of payment like credit cards?
   
   Depending on the web browser you use, we accept credit cards.
   
   
   
7. Is the blog account free?
   
   Yes.
   
   
   
8. How do I post a comment?
   
   At the end of every post, you will see a sign that says 'Comments (#),' where # is a real number.  It's actually the number of comments that have been posted.  Simply click on 'Comments (#),' and you will be forwarded to the page where you can post a comment.
   
   
   
   
9. What will I need a blog account for?
   
   The main purpose of obtaining a blog account is for writing comments for the articles.  By getting a blog account, you can also keep track of the comments posted by you and others.  But you don't need a blog account just watch video tutorials.
   
   
   
10. What will I need a member's account for?
    
    You will be able to access all the Flash and QuickTime-based video tutorials you find at Video Tutorials Home.
    
    
    
11. Which VTC is free and which is not?
    
    Please see Video Tutorials Home.
    
    
    
12. I have made a donation but can't log in to watch any of the VTCs.
    
    You must probably have logged in your blog account.  When you want to watch a particular VTC, click on the red button that says 'Members.'
    
    
    
13. Some of the blog articles say 'Click on the button to download a torrent.'  What exactly is it?
    
    We are sorry but cannot discuss the content of each torrent.
    
    
    
14. After obtaining a blog account, I started receiving spam e-mail messages.  Are you selling e-mail addresses?
    
    No, we don't.  And we never will.  We hate spammers because we also receive unwanted messages.  We get them because our websites are crawled by their spiders or they manually put the e-mail addresses in their lists.
    
    
    
15. My IP address seems to be blocked. How could I get it unblocked? 
    
    If your IP address is blocked, that's most likely because you have violated one of the rules we have set.  If you have, then you will remain blocked for good whehther you are a visitor, spammer or a donation member.
    
    
    
16. I think this site is full of deception.  Where can I file my complaint?
    
    Our websites are hosted by an American web hosting company.  So we abide by U.S. communications regulations. Therefore, you may file your complaint at Federal Communications Commission (FCC).  And go ahead and file a complaint at Better Business Bureau Online.
    
    
    
17. If my question is not listed here, can I contact you and how?
    
    Please click on 'Contact' on the menu bar that you see at the top of the blog.
    
    
    
18. I don't like the way this site is run and things are handled.  Can I make suggestions?
    
    No thanks.
    
    
    
19. What are you guys working on now?
    
    As of November 27, 2006, we are planning to make video tutorials for the following applications.
    
    
    Adobe Photoshop
    Adobe AfterEffects
    Apple Motion
    Apple LiveType
    Apple Shake
    
    
    
20. I have made a donation. Will I get a reply about one of the VTCs if I post a question?
    
    Yes.  We read every comment.  So you may probably want to first state that you are a member at the beginning of the comment.  If you are not a member, we won't guarantee that we answer every single question since we expect visitors to help each other and exchange ideas and information.  For we are busy battling with spammers (spam bots) and making new video tutorials.
    
    
    
21. Are you going to upload more of your VTCs at YouTube?
    
    No.
    
    
    
22. It says, "Click on the screenshot below to play this VTC."  But nothing happens when I click on the screen.
    
    Some anti-spyware utility programs including Internet Cleanup blocks pop-ups.  You may want to turn off that function or phase it down.
    
    
    
23. Could you put an audio commentary in video tutorials?
    
    We are currently working to support audio commentary only for upcoming video tutorials.
    
    
    
24. It will be nice if you host forums for video compression questions
    
    We designed a set of forums a long time ago.  It's ready to go, but we will probably never make it public.  (1) That's partly because of hackers and spammers who are causing a lot of trouble at our websites.  We have little knowledge about security measures for forum PHP scripts.  (2) Since people don't post comments at the blogs, we don't think they will utilize our forums anyway.
    
    
    
25. I've sent a contact form.  Why don't you answer it?
    
    We are too busy making next video tutorials and busting spammers.  And we have no time to answer simple questions that are already answered in this FAQ section.  Moreover, we have no time to respond to insults, threats and unreasonable requests.
    
    By the way, no matter how urgent your problem is, we won't personally reply to your how-to question sent by a contact form.  MacHouse is not a software developer, and therefore, we are not responsible the product we didn't sell.
    
    
    
26. How come you are not accepting membership applications?
    
    We sometimes don't.  We want to control the monthly usage of limited bandwidth by accepting or not accepting membership applications or charging an annual fee for the membership.  It is also true that the door is closed because members only watch video tutorials and don't exchange information.  The main purpose of this video tutorial is to offer a place where people can exchage ideas and information after watching our video tutorials.
    
    
    
27. Some of your movies posted at YouTube are private.   How can I watch them?
    
    You can't.
    
    
    
28. Hey, I can make better video tutorials than you do.
    
    Okay.  You don't need our permission to set up your own website and post your video tutorials.
    
    
    
29. When are you going to re-open the downloading slot for freeloaders?
    
    Assume that we never will if the downloading slot for freeloaders is turned off.  Freeloaders have no value for us because they all care about how they benefit from watching our video tutorials instead of contributing to our websites by posting comments.  If you have no information to exchange or are too busy to post comments, please do not come to our websites.
    
    
    
30. "This is stupid. Don't require a login to watch your video when it simply says..."
    
    Insulting the site administrator is violation of one of our rules. Therefore, you will never be able to access our websites.
    
    
    
31. Posting comments?  I don't know what to write.
    
    You don't have to lie and say that you like this website.  Let's suppose that you read an article that said that Apple, Inc. has introduced a new iPod model.  If you read it, wouldn't you have your personal opinion as to if you want it or perhaps if Microsoft's Zune is better?
    
    
    
32. How annoying. I found exactly the type of tutorial I wanted on your site. To view the article I have to sign up, then ...  It's not like you have to physically fit everyone into a room or anything, this is the Internet!
    
    How annoying it is for us to hear grievance when in fact we specifically ask non-members not to send it in a contact form!  Apparently, you are not reading anything we post.  Instead, you seem to follow your own rules.  You have violated a couple of rules in the first place.  Therefore, your IP address is permanently blocked.  By the way, it never occurs to us that we owe you anything.
    
    
    
33. I cannot watch the video.  If I click on the play button, I get a question mark inside the QuickTime logo.
    
    QuickTime 7.1.5 itself is likely to be the cause of the problem.  You need to update it to 7.2.  If the problem persists, you need to reload the page several times or trash exisiting caches.
    
    
    
34. Why are membership fees so expensive now?
    
    We don't want to give a membership to everyone who comes here.  If it were just $1, I'm sure a lot of people would choose to get a membership.  Personally, I would rather spend the same amount of money ordering 3 or 4 large pizzas instead of wasting my money getting a membership.
    
    
    
35. How can I post articles of my own?
    
    Please go to MacHouse Forums > Tutorials
    
    
    
36. Can I upload my own video tutorials?
    
    If you have a number of video-based or text-based tutorials, sure, we will be happy to have you.  However, there will be no compensation. You may use the contact form and tell us what your plans are.
    
    
    
37. Can I use an alias with a fake e-mail address in posting a comment at your blog?
    
    Yes, you can.
    
    
    
38. What do you mean by 'freeloaders'?
    
    Freeloaders are those who download free files and watch free video tutorials without taking any form of participation (casting votes in surveys, posting comments at the blog, clicking on sponsored ads...).
    
    
    
39. I cannot download free web themes, icons or view free video tutorials.  Why?
    
    We occasionally disable the freeloader downloading slot when visitors show little or no participation.  For more information, you may want to read "How to Use This Blog" or Latest MacHouse News at Home for status changes.
    
    
    
40. I cannot save a QuickTime video along with a specific video tutorial on my hard disk drive.
    
    Please don't do it.  Whether you are a member or a non-member, you are not permitted to download and save tutorial videos.
    
    
    
41. I cannot register a blog account.
    
    No.1, getting a blog account won't make you a member or give you any special privileges enough to watch video tutorials.  No. 2, we occasionally close the door because many people misunderstand what the blog account is for.
    
    
    
42. Could you make more Adobe After Effects/Apple Motion video tutorials?
    
    Negative.  We will only make video tutorials when we decide that there is demand.  As for After Effects and Motion, there hasn't been a single comment posted by visitors, which tells us that there is no demand for After Effects/Apple Motion video tutorials.
    
    
    
43. I can't log in my blog account.  Why?
    
    We occasionally trash all blog accounts to expel comment spammers.  If you are offended, we apologize.  But we don't enjoy trashing blog accounts or blocking anyone's IP address.  We are merely trying to provide a safe environment.
    
    
    
44. I don't find free video tutorials at MacHouse Forums.
    
    Some discussion forums are not open to guests.  We limit the guest access as an anti-spammer measure.  You need to register an account to see some more forums.  And it is always possible that we turn off the downloading slot for any reason.
    
    We have a login requirement, again, as an anti-spammer measure.
    
    
    
45. There's nobody there at MacHouse Chat.
    
    Honestly, we are tired of running our websites.  We no longer provide live support because of low participation by visitors.  As of November 1, only 6 people have cast their votes in the survey posted at MacHouse Blog.
    
    
    
46. How come you guys have such a bad attitude?
    
    Everybody does.  Running a website isn't easy, anyway, as some visitors are only interested in getting what they want instead of contributing to the website developement.
    
    
    
47. "could you tell me how i could become a well behaved member ? and belive me, moment any other source provide a tutorials on MPEG SreamClip i will go away for good"
    
    We will make sure that extortionists like you will never make it back to our websites.



48. You guys are intentionally blocking access to video tutorials so that you can make more impressions for ads, aren't you?
    
    You are assuming wrong. We haven't received a penny since we started displaying ads on our websites in May, 2007. Unless you have hundreds of thousands of visitors daily, you won't make a good income from Internet advertising. We don't even make a dollar per day.



49. I was able to watch a tutorial video in the past several days.  Now, I can't.
    
    You must have violated Terms of Use for Guests. Getting a membership won't give you access back. So good luck and good-bye...
    
    
    
50. Do you have sample video tutorials that I can watch before I sign up for an annual membership?
    
    Yes.  Please go to Home (MHVT.NET) > For Guests & Members > Memberships
    
    
    
51. Right after arriving at your website, I was redirected without my will to a malware scan site.  Are you part of this?
    
    No, we aren't.  We are terribly sorry for your inconvenience.  Unfortunately, involuntary redirection to a malware scan site happens even at popular websites.  Some webmasters are believed to be being paid by criminals to install a redirection-triggering code in their webpages.  Other webmasters (i.e. 123greetings.com) don't care about the redirection problem in their own backyards.  Such repeated occurrences often result from ad company's failure to scan an ill Flash ad as well.  If you experience such involuntary redirection, please report it to Help Desk (Choose 8 under the pull-down menu.), and we will immediately launch an investigation.
    
    
    
52. "Its not right I can go on youtube and see them but if I come directly here I cant"
    
    We are not slaves.  We are not obligated in any way, legally or ethically, to upload our videos at YouTube in the first place.  As we are free men, we are not obligated to provide anything that we have produced to you in any form at own websites.
    
    
    
53. "I cant believe you tell us not to send stuff if we are not paying you"
    
    That's a nearly correct statement.  We don't have enough man power to listen to hundreds of complaints a day.  We have to draw a line somewhere.  This is a private website created, owned and run by Tom Bluewater and his associates.  We don't send invitations and ask people to come here very often.  In addition, we are free men and old enough to make our decisions.  If you feel that this website is not for you, please leave and complain about it somewhere else.  But don't open a ticket at Help Desk and send your grievance or recommendation unless you are a member, whom we are obligated to listen to.  Help Desk is primarily desined to help those who encounter problems at our website.  We have no plans to install a feature called 'Grievance Desk.'